Policies

REFUNDS & RETURNS

Tickets to Launch events are non-refundable.  If you would like to transfer your ticket to another member of your organization, please send us an email and we will be happy to help. 

SHIPPING

An email confirming your purchase should arrive momentarily after you complete you registration.  The email will had a pdf attached with your ticket.  Please bring the ticket with you to the event.  If for some reason you do not receive a confirmation email,  just let us know and we'll send you another. 

PRIVACY

Your privacy is important to us.  Launch will not share your information with any other parties.  To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.  We use the information you provide about yourself when placing an order only to complete that order.  We do not share this information with outside parties except to the extent necessary to complete that order.   

You can sign up for our newsletter here to receive our newsletter as well as updates about our events.

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online. 

HARASSMENT

Launch Media, LLC is dedicated to providing a harassment-free event experience for everyone, regardless of gender, sexual orientation, disability, physical appearance, body size, race or religion.  We do not tolerate harassment of event participants in any form.  Sexual language and imagery is not appropriate for any event venue, including talks.  Event participants violating these rules may be sanctioned or expelled from the event [without a refund] at the discretion of Launch Media, LLC. 

Harassment includes offensive verbal comments related to gender, sexual orientation, disability, physical appearance, body size, race, religion, sexual images in public spaces, deliberate intimidation, stalking following, harassing photography or recording, sustained disruption of talks or other events, inappropriate physical contact, and unwelcome sexual attention.  Participants asked to stop any harassing behavior are expected to comply immediately.

Exhibitors in the expo hall, sponsor or vendor booths, or similar activities are also subject to the anti-harassment policy.  In particular, exhibitors should not use sexualized images, activities, or other material.  Booth staff (including volunteers) should not use sexualized clothing/uniforms/costumes, or otherwise create a sexualized environment.  If a participant engages in harassing behavior, the conference organizers may take any action they deem appropriate, including warning the offender or expulsion from the conference [with no refund].  If you are being harassed, notice that someone else is being harassed, or have any other concerns, please contact a member of conference staff immediately.  Conference staff can be identified by t-shirts/special badges/headsets.  Conference staff will be happy to help participants contact event security or local law enforcement, provide escorts, or otherwise assist those experiencing harassment to feel safe for the duration of the event.  We value your attendance.  

We expect participants to follow these rules at all event venues and event related social events.